Email marketing requires a separate optional consent. Accepting these Terms, creating an account or closing an invitation does not subscribe you. You can unsubscribe without losing access to SportsDock.

By accessing or using SportsDock ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Eligibility and account

You must be at least the age of majority in your jurisdiction to use the Service. You are responsible for maintaining the confidentiality of your account and password and for all activity under your account. You must provide accurate and complete information when registering and keep your profile up to date.

2. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

Violate any applicable laws or regulations.
Impersonate any person or entity or misrepresent your affiliation.
Harass, abuse, threaten, assault, or harm other users.
Discriminate, make demeaning comments, or engage in unwelcome conduct based on race, colour, origin, religion, sex, gender identity or expression, sexual orientation, age, disability, or another protected characteristic.
Engage in sexual harassment, physical or verbal violence, or threats against a participant, host, official, spectator, or venue staff member.
Participate while impaired by alcohol or drugs when it creates a safety risk or breaches the rules of the game or venue.
Damage or carelessly use a venue, facility, or equipment, or disregard reasonable safety directions from a host or official.
Post false, misleading, or illegal content, for example fraudulent games or listings.
Attempt to gain unauthorized access to the Service, other accounts, or our systems.
Use the Service to send spam or unsolicited communications.

We may remove content, remove you from a game, suspend, or terminate your account if you breach these Terms or for other legitimate reasons. Refunds remain governed by the Match payments section and applicable law.

Pickup game privacy

An organizer can invite up to 20 distinct email addresses per game or select approved players from their completed games in the same sport. Invite only people who expect to hear from you and respect their refusals. Recipients choose whether to join. An invitation does not reserve a place or waive profile, approval or payment requirements. An address without an account can receive an invitation and stop future invitations using the email link.

A pickup host may hide participant names from other players and choose whether they see the signup count. The host and authorized support staff can see real identities. In a private group chat, players see a game-specific alias for other players, while the host sees their names. The host's name and your own identity remain visible. Name visibility cannot change after another player first signs up, but count visibility can change. Games with hidden participant names cannot be rated. An alias does not guarantee anonymity if you identify yourself in a message or offline.

You can react to direct and group messages with an emoji. Reactions follow the same conduct rules as messages. Authorized support staff may remove them during moderation.

Match problem reports

Eligible participants, involved coaches, and people who paid for a match may report a problem with a pickup or coach-versus-coach match, including a past or cancelled match. A report may concern the host or the match. Our team may review the report and match details. Filing a report does not automatically trigger a refund, cancellation, penalty, or host notification. Refund requests follow the payment rules below.

Waitlist offers

When a pickup spot opens, a waitlist offer has a deadline. For new offers, counted time may pause from 11 p.m. to 7 a.m. in the game venue's timezone. If that timezone is unknown or the pause would extend beyond game start, the normal deadline applies. The offer notice is sent immediately, and you must accept the offer or complete payment before the shown deadline.

In-app campaigns

The mobile app may show SportsDock announcements, promotions, ads, and notices asking for acknowledgement or an app update. Some required notices cannot be closed like an ordinary ad. Promotions may open a Service page or an external website. What appears may depend on your app version and account information. Close, Later, and permanent dismissal are available only when a campaign allows them.

Participation in sports activities

SportsDock provides a coordination platform. Hosts, organizers, venues, teams, officials, and other participants are independent third parties. They are not SportsDock employees, agents, partners, or representatives. The payment of platform fees or use of the Service does not give SportsDock control over a game, venue, equipment, or the people taking part.

Sports activities involve inherent risks, including collisions, falls, rapid movement, surface or equipment conditions, weather, and the conduct of other people. Those risks can cause injury, including serious injury, disability, property damage, or other loss. You acknowledge these risks and decide for yourself whether you are able to participate.

You must be physically fit to participate, follow the rules of the sport, game, and venue, and use suitable equipment. Before and during participation, you are responsible for checking conditions that you can reasonably observe. If you believe a condition, item of equipment, or situation is unsafe, you must notify the host, official, or venue representative and not participate while the danger remains.

SportsDock does not provide medical care, medical advice, coaching, officiating, safety supervision, or insurance for activities. You are responsible for maintaining the health, disability, liability, or other insurance that is appropriate for you.

Match payments

A host may offer a match as free, pay at the event, or paid online. For online payments, the host is the merchant of record for the match payment and a third-party payment processor handles checkout, account verification, card processing, refunds, disputes, and payouts. SportsDock is not a bank, escrow agent, money transmitter, insurer, tax adviser, or payment guarantor.

To offer online payment for a new pickup, the host must have organized a completed pickup with at least five other distinct, approved players still joined when it ends, or received admin approval. Participation alone does not qualify. This restriction does not affect pickups already configured for online payment or Coach versus Coach matches. Other payment requirements still apply.

For newly created online pickup games, the listed price is the base price before tax and player service fees. Checkout shows the base price, service fee, applicable tax, and exact total before you confirm. The service fee combines SportsDock's platform fee and estimated processing costs. Existing games and other payment modes keep their existing fee model. SportsDock, operated by DockWeb Inc., calculates its platform fee on the host's base amount at the rate configured for that game. The processor separately deducts its actual processing fees. When a host has configured Stripe Tax with active Canadian tax registrations, applicable tax is calculated and added at checkout. A host who confirms small-supplier status may accept online payments without tax being added.

The payment processor sends the remaining balance according to the host’s payout schedule and may combine several charges into one bank payout. SportsDock does not promise that funds from a specific match will reach the host’s bank before the match starts or on any exact date. Payouts may be delayed, paused, reversed, or restricted by the processor, a bank, a card network, law, risk review, or a compliance review.

When a player voluntarily leaves more than one hour before kickoff, the Service automatically requests a refund less the processor's actual processing fee. SportsDock returns its platform-fee portion. Host cancellations, participant removals, and approved host refunds request a refund of the player's full payment, including service fees and applicable tax, and reverse the SportsDock fee when the processor allows it. A refund request may remain pending while the processor completes it. After the automatic refund cutoff, refunds depend on the host, a cancellation, a removal, a dispute process, or applicable law. Processing fees retained after a host cancellation and any negative balance may remain the host's responsibility.

For new pickup games with player-paid service fees, SportsDock covers actual processing costs above the amount estimated in that fee through a separate credit to the host after an eligible completed payment. The credit may take time to process and is reversed if the payment is refunded or a dispute is lost. The player is not charged extra for this difference.

A pickup player or away team whose payment is disputed remains in the match while Stripe reviews the case. If Stripe closes the dispute as lost before kickoff while the match is still active, SportsDock automatically removes the player or away team. A won dispute or closed inquiry does not cause removal. After kickoff, SportsDock does not retroactively change the roster. A removed player or team may return only through the normal flow with a new successful payment.

Before collecting online payments, hosts must either confirm they are a small supplier or configure and maintain active Canadian tax registrations in Stripe Tax. Hosts remain responsible for choosing the correct tax status, taxes, permits, registrations, filings, remittances, receipts outside the processor, chargebacks, disputes, negative payment-account balances, and account restrictions. Hosts must comply with the payment processor’s terms and keep their payment account eligible.

For pay-at-event transactions, SportsDock only records the host’s paid mark and does not process, hold, guarantee, collect, enforce, or refund those funds.

Calendar features

The add to calendar feature is optional. If you use it, SportsDock may send the selected game or match details to your device calendar app, including the title, time, location, notes, and a link back to SportsDock.

Calendar entries are convenience copies. They may not update automatically when a game or match changes in SportsDock, and calendar reminders depend on your device, calendar app, account provider, and settings. You are responsible for checking SportsDock for the current event details before attending.

3. Content and conduct

You retain ownership of content you post, such as profile information or game listings. By posting, you grant us a non-exclusive, royalty-free license to use, display, and distribute that content as needed to operate the Service. You are solely responsible for your content and your conduct when organizing or participating in games. SportsDock does not guarantee the accuracy of user-generated content or the behaviour of users offline.

You may only post, upload, transmit, or otherwise make available content that you own or that you have all necessary rights, licenses, consents, and permissions to use and share through the Service in each country or region where the Service is available. This includes profile photos, team logos, messages, reviews, and any other text, images, or materials. You must not submit content that infringes another person's intellectual property, privacy, publicity, or other rights.

4. Disclaimer of warranties

The Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. Your use of the Service and any participation in games or activities arranged through the Service is at your own risk. SportsDock is a coordination platform. We do not organize, supervise, inspect, sanction, insure, or control games, venues, teams, coaches, players, payments outside the app, or offline conduct unless we expressly say otherwise in writing.

5. Limitation of liability

To the maximum extent permitted by law, SportsDock and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use or inability to use the Service. Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred Canadian dollars (CAD 100), whichever is greater.

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law, including liability for bodily or moral injury.

6. Indemnification

You agree to indemnify and hold harmless SportsDock and its affiliates and their respective officers, directors, employees, and agents from any claims, damages, losses, chargebacks, penalties, taxes, fines, or expenses, including reasonable legal fees, arising from your use of the Service, your content, your conduct, your event, your payment activity, or your violation of these Terms or any law.

7. Privacy

When you publish a game, a limited summary may appear on public web pages and in search results as described in our Privacy Policy. Joining, payment, messaging and game management require an account and remain subject to the same eligibility, cancellation, refund and conduct rules.

If you add a public game description, you choose text intended for anyone to read, including search engines. Do not include exact venues, contact details or another person’s private information. We review descriptions before publication and may remove inappropriate text. Email alerts require confirmation, are optional and can be stopped with the unsubscribe link in each digest.

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described therein.

8. Changes

We may modify these Terms at any time. We will post the updated Terms on this page and update the last updated date. Your continued use of the Service after changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

9. Governing law and contact

These Terms are governed by the laws of the Province of Quebec and the laws of Canada applicable therein. For questions about these Terms, contact us at support@sportsdock.ca.