We record first observed web use, last web activity, and daily web or mobile account activity to understand adoption and support users. Daily account usage records are retained for up to 90 days. First and last web activity are retained until permanent account deletion, including after logout. Authorized administrators can view these records. With your analytics consent, Google Analytics measures website and web app visitors, traffic sources, pages, engagement, approximate countries and cities, device and browser types, and activity patterns by day and hour using analytics cookies. Consent can be withdrawn through Cookie settings. Our new web tracking excludes names, email addresses, phone numbers and account identifiers and sanitizes page URLs. Google reporting is aggregate and may be incomplete because of consent choices, blockers or processing delays.

SportsDock ("we", "our", or "us") respects your privacy. This policy describes how we collect, use, disclose, and protect personal information when you use our website, mobile applications, and related services, including for app store privacy disclosures and compliance with applicable laws such as Quebec's Law 25.

1. Person responsible for the protection of personal information

For any question or request regarding your personal information, you may contact the person responsible for the protection of personal information at SportsDock:

Email: support@sportsdock.ca
We will respond to access, correction, or deletion requests within the timeframes required by applicable law.

2. Information we collect

We may collect:

Account and identity information: name, email address, password, phone number (optional), preferred language, and, if you choose a social login option, the identifier and basic profile information provided by that login provider.
Profile and service information: role (player or coach), profile photo, bio, sport preferences, skill level, city, postal code, team information, player profile details, and other information you add to your profile or submit when creating games, teams, listings, reports, ratings, or similar content.
Communications and activity: in-app messages, emoji reactions linked to your account, match or join requests, notification records, support requests, account preferences, and other interactions you make through the service. Chat participants see the emoji and counts without a list of who reacted. Authorized support staff can see reaction authors for moderation. A new reaction to a direct or group message may trigger a mobile push to the message author with the emoji and a message excerpt when the chat is not open. The excerpt may appear on the device lock screen depending on its settings. For certain messaging features, we may also retain limited presence data, such as the active conversation or the time of the last chat activity, to improve notification delivery and reduce duplicate alerts.
Games, payments, and reports: current and historical match participation, participant identities and aliases, pickup visibility settings, service-fee amounts and breakdowns, tax, processing costs, host credits, refunds, and disputes. Reports may include the reason, your description, the match and saved match context, people involved, and review status.
In-app campaigns: role, language, preferred city and province, sports, account age and inactivity, app version and platform, screen and placement, session identifiers, reserved and shown notices, visible time, clicks, closes, Later choices, acknowledgements, and other campaign interactions.
App store review requests: iOS or Android platform, last request time, qualifying match end time, and request count. We use this information to limit request frequency and delete it with your account. SportsDock does not receive the rating or review you submit to the App Store or Google Play. The store handles your review under its own privacy terms.
Device and technical information: IP address, browser type, device type, operating system, app or browser version, locale, session information, log information, real-time connection data needed for certain features, and device tokens used to send push notifications to the mobile app. When you register the mobile app, we may also retain the device platform (for example iOS or Android) and an optional device name.
Location-related information: the city, postal code, venue, location instructions, and similar location details you provide, as well as map coordinates derived from those details or supplied through a location picker where available, and the timezone inferred from a game venue. We do not state that we collect precise background device location unless and until a version of the app explicitly requests that permission.

3. How we use your information

We use your information to:

Provide, operate, and improve our services, including matching players and coaches, organizing games, managing teams, powering messaging, and sending notifications.
Authenticate your identity and manage your account.
Send service-related communications such as match requests, join requests, password resets, verification codes, and in-app, email, SMS, or push notifications according to your settings, your mobile app registration status, and the permissions you grant. In some cases, we may prioritize push notifications instead of SMS when a mobile device is registered to your account.
Process content you choose to upload, such as profile images or team images.
Support discovery, distance, mapping, and location-based features using the location information you provide or coordinates generated from that information.
Enable certain real-time features, including messaging, presence status, and activity updates.
Apply pickup privacy settings, manage participation, and review match problem reports, including reports about past or cancelled matches.
Identify clusters of recently created accounts among approved pickup players for internal admin review. We compare account creation and registration dates and retain a signal with the affected account IDs, those dates and the observed counts, even if players leave or the pickup is cancelled. The signal is not a fraud finding and does not block registration or payment.
Select and show in-app campaigns using account and device criteria, limit their frequency, and measure views and interactions in our internal reports.
Comply with legal obligations and enforce our terms.

4. Mobile app permissions and device features

Depending on the features you use, our mobile applications may request access to device capabilities. For example:

Push notifications: if you allow notifications, we store a device token along with limited device metadata, such as the platform and, if provided, the device name, so we can send service notifications such as messages, match updates, or join-request updates. Push delivery may rely on Google Firebase Cloud Messaging or equivalent services.
Game day cards may automatically show the name, time and venue of a game you joined or organize on your lock screen and other system surfaces, subject to device settings. People who can see your screen may see those details. You can confirm your intention to attend an eligible Pickup game from its card. Your confirmation status may appear on the card and is shared through the existing game attendance features. This does not verify your physical arrival. We use Apple Live Activities or Android notifications and Google Firebase delivery. We store activity delivery tokens, the linked account, device and game, and delivery state to update or remove these cards. Activity records are normally deleted within seven days after the scheduled game end. Device registration tokens are retained until no longer needed or the device is unregistered. You can hide a card or manage these features in your device settings.
Photos or camera: if you choose to upload a profile photo, team image, or other image content from the mobile app, the app may request access to your camera or photo library.
Entered or selected location data: we use the location details you enter for game discovery, matching, and map features. If a future version of the app requests device location permission, we will request it through your device's permission flow and use it only for the disclosed feature.
Device calendar: if you choose to add a game or match to your calendar, the app may request calendar permission and send the selected event details to your calendar app. SportsDock does not read your existing calendar events through this feature.

You can generally manage device permissions through your iOS or Android settings. If you deny certain permissions, some app features may be limited.

Public game discovery pages can be viewed without an account and indexed by search engines. They show the sport, city and province, date and time, format, skill level and listed price. They do not show exact venues, location instructions, game notes, custom game titles, host identities, participant names or participant counts. Review-space games are excluded. Search engines may retain older summaries after a game changes or ends.

A host may separately add an optional public description to a game. After staff review, that text, plus an Open, Full or Waitlist label, may appear on public pages and in search results. Exact venues remain private. Visitors may request daily game alerts without an account by providing an email address, sport, city and province. We send a confirmation email first, then at most one daily digest of matching new games. Each digest has an unsubscribe link. Authorized staff can review subscriptions and delivery records. We retain this information while the alert is active and for a limited cleanup period after unsubscription.

The browser app also uses local storage for its sign-in token and preferences, and session storage to resume an intended page or check a payment after a redirect. Signing out removes the local sign-in credentials. Optional calendar downloads create a file only when you request one. Browser payments use Stripe’s hosted payment fields. Card details are sent to Stripe.

5. Cookies and similar technologies

On the website, we use session cookies and similar technologies that are strictly necessary for operation, for example to keep you signed in and maintain security. We may later use analytics or advertising cookies; if we do, we will obtain consent before setting non-essential cookies where required by law. You can withdraw consent or manage preferences through the cookie banner or your browser settings.

6. Disclosure and sharing

For pickup invitations, we use addresses supplied by organizers, including addresses without an account, and approved participation in their completed games of the same sport. Organizers can find these past players' names and photos without seeing their email addresses in that list. We retain recipients, the sender, language, dates and sending outcomes with the game. Authorized support staff can view these records. Emails use our mail provider and app alerts respect delivery preferences. The opt-out link stops future invitations. We retain a hash of the address to honor that choice even if the game is deleted. Users can enable invitations again in their settings. Public installation pages show neither participant names nor participant counts.

In a pickup game with hidden names, other players see the host, their own identity, and game-specific aliases in chat, but not other participants' names or profiles in the roster. If the host also hides the signup count, other players do not see that count in the interface. We retain the exact count to manage capacity. The host and authorized support staff can see real identities and details needed to manage the game. Your own messages or offline interactions may reveal your identity.

Only the reporter and authorized admins can access a match problem report. We retain the match context and report details for review and follow-up, including when the match or host is no longer available. Campaigns are selected and measured within SportsDock. We do not give individual impression or click histories to third-party advertisers. If you open an external link, that site may process your visit under its own policy.

Optional pickup game titles are stored with the game and visible to anyone who can view it, including people who have not joined. Location instructions supplied by a host or coach are visible to anyone who can view that game, including people who have not joined. We may share your information with other users where necessary for the service, for example your name, profile details, and game-related information with players or coaches you interact with. We may also share data with service providers who help us operate the service, such as hosting, storage, email delivery, SMS delivery, push notification, authentication, mapping, geocoding, real-time messaging, and customer support providers. This may include Twilio for certain SMS messages, Google Firebase Cloud Messaging for certain push notifications, OpenStreetMap/Nominatim or Google Maps for certain location or mapping features, and social login providers when you choose that sign-in method. Any third party with whom we share user data is expected to provide the same or an equivalent level of protection. We do not sell personal information, and we do not share personal information for third-party advertising tracking. We may also disclose information where required by law or where reasonably necessary to protect our rights, users, or the public.

Payment information

For online payments, we share transaction information with our third-party payment processor, such as the name, email address, match and payment identifiers, amount, currency, merchant account, refunds, disputes, receipt, and payment dates. Hosts provide identity, business, banking, tax, and verification information directly to the processor for their payment account.

SportsDock does not receive or store full card numbers, card security codes, or bank login credentials. The payment processor handles those details under its own privacy policy. We retain records needed for receipts, refunds, support, fraud prevention, accounting, disputes, and legal compliance.

Where available, you may separately opt in to SportsDock marketing emails about news, press releases, product updates, events, offers, partner promotions and surveys. This choice is optional and separate from accepting the Terms. SportsDock sends these messages through its email provider and does not share your email address with partners for their own marketing. We record your account, email address, choice, date, source, language and the consent wording and sender details shown to you. Authorized staff can review this evidence and withdraw consent, but cannot subscribe you. You may withdraw in settings or through an email unsubscribe link at any time. Withdrawal stops marketing emails without changing service notifications. A changed email address requires fresh consent. Consent evidence is retained while consent is active and for up to three years after withdrawal or account deletion, subject to earlier permanent account deletion. Marketing signup and delivery remain unavailable until our sender contact details are configured.

7. Retention, deletion, and security

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law. We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

If you request account deletion, we may first soft-delete the account for a limited grace period, currently up to 30 days, before permanent deletion, unless we need to retain certain information for legal, security, fraud-prevention, or record-keeping reasons. Device tokens used for mobile push notifications are deleted when no longer needed or when the related account is deleted or unregistered.

8. Your rights and choices

Depending on your jurisdiction, including Quebec, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion or anonymization of your information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Manage notification permissions and communication preferences, including email, SMS, and push notifications.
Lodge a complaint with a competent authority.

To exercise these rights, contact us at the email address provided in section 1. Where available, you may also update or delete certain information directly from your account settings.

9. International transfers

Your information may be processed or stored in Canada or other countries where our service providers operate. Where required by law, we ensure appropriate safeguards are in place for such transfers.

10. Changes to this policy

We may update this privacy policy from time to time. We will post the updated version on this page and indicate the last updated date. If our practices materially change, we may also provide additional notice where required, including in-app notice or updated app store disclosures.

Privacy Policy